Responsible Gaming at jitbujj — Play Smart, Stay in Control

Age Restriction — 18+ Rule

Our registration system requires every new player to provide their date of birth. Any application from a person under the age of 18 is automatically rejected at the point of registration. We also conduct KYC (Know Your Customer) identity verification on accounts requesting withdrawals, which provides an independent check against the age declared at sign-up.

If jitbujj suspects — through any means — that a registered account belongs to a person under 18, we reserve the right to suspend the account immediately, withhold any balance pending investigation, and permanently close the account upon confirmation. Any winnings generated by an underage player will not be paid out, consistent with our Terms & Conditions.

Protecting minors in your household: If you share a device with younger family members in Bangladesh, we strongly encourage you to enable parental controls on the device and to keep your jitbujj login credentials completely private. Never allow children or teenagers to access your account under any circumstances. If you believe a minor has gained access to a jitbujj account, contact us immediately at support@jitbujj with the subject line "Minor Account Report".

Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. It occurs when gambling stops being an enjoyable pastime and starts interfering with financial stability, relationships, work, or mental health. At jitbujj, we want every player to be able to recognise the early warning signs so they can take action before gambling causes serious harm.

Self-Assessment Checklist

Honest self-reflection is the first step toward maintaining healthy gambling habits. Work through the questions below and consider your honest answer to each one. If you answer "yes" to three or more questions, we recommend using one of the player protection tools available in your jitbujj account dashboard, or reaching out to our support team for a confidential conversation.

Player Protection Tools

jitbujj provides a comprehensive suite of player protection tools built directly into the account dashboard. These tools are free to use, take effect immediately or within 24 hours depending on the tool, and can be activated without contacting customer support — though our team is always available to assist if you prefer a guided approach.

Deposit & Spending Limits

Setting a deposit limit is one of the most practical steps you can take to maintain control over your gambling spend. jitbujj supports three distinct limit types, each designed for different budgeting preferences:

• Daily Deposit Limit: The maximum total amount in BDT ৳ that can be deposited to your jitbujj account within a single calendar day (00:00–23:59 Bangladesh Standard Time, UTC+6). Ideal for players who prefer to set tight daily boundaries.
• Weekly Deposit Limit: A rolling 7-day cap on total deposits. Resets every Monday at 00:00 BST. Useful for players who budget on a weekly basis.
• Monthly Deposit Limit: A calendar-month cap on total deposits, resetting on the 1st of each month at 00:00 BST. Recommended for players who manage personal finances monthly — for example, around salary payment cycles common in Dhaka and Chittagong workplaces.

How to set a limit: Log in to your jitbujj account, navigate to the Account Settings panel, and select "Responsible Gaming". Choose your limit type, enter the BDT ৳ amount you are comfortable with, and confirm. The reduced limit takes effect immediately. If you request an increase to an existing limit, the change will not take effect for 72 hours — this cooling-off period is intentional and cannot be bypassed.

If you would like assistance choosing an appropriate limit for your circumstances, our support team at support@jitbujj can provide a confidential, no-judgment conversation to help you find a figure that fits your budget.

Time-Out & Cool-Off Features

Sometimes the most effective responsible gaming action is simply to step away from the platform for a defined period. jitbujj's time-out feature lets you do exactly that — without permanently closing your account. A time-out is ideal when you feel that your gambling habits need a reset but you do not wish to self-exclude for an extended period.

Available time-out durations:

• 24-hour time-out: Immediate suspension of betting and deposit functions for one full day. Useful after an unexpectedly long session or a frustrating loss streak.
• 7-day time-out: A one-week break that provides meaningful distance from the platform during a stressful period.
• 30-day time-out: A full calendar month away from jitbujj — enough time to reflect on your habits and rebuild healthy routines around budgeting and leisure time.
• Custom duration: Set a specific number of days that matches your personal circumstances, up to a maximum of 180 days before the tool transitions into the full self-exclusion programme.

What happens during a time-out: Your jitbujj account remains intact and any funds in your balance are safely held. Pending withdrawals will continue to be processed normally. You will not be able to log in to place bets, make deposits, or access the game lobby. You will receive no promotional communications from jitbujj for the entire duration of your time-out.

Ending a time-out early: A 24-hour or 7-day time-out cannot be ended before the chosen period expires. A 30-day or custom time-out may be ended early only after a mandatory 7-day reflection period, and only by contacting our support team directly — it cannot be reversed through the self-service account settings panel. This deliberate friction is designed to protect you from impulsive decisions to return.

Self-Exclusion Programme

Self-exclusion is the most comprehensive player protection measure available on jitbujj. It is the right choice when you have determined that you need a significant and firm break from online gambling — not a short time-out, but a genuine, enforceable period of exclusion that removes access to the platform entirely.

Available self-exclusion periods:

• 6-month exclusion: Your account is suspended for a minimum of six months. You cannot log in, deposit, or wager during this period.
• 1-year exclusion: A full 12-month suspension, providing substantial distance from the platform.
• 3-year exclusion: An extended three-year period for players who recognise a persistent pattern they need a long-term break to address.
• Permanent / Lifetime exclusion: Your jitbujj account is permanently and irrevocably closed. All data is retained only as required by law (see our Privacy Policy). You will be permanently blocked from creating a new account.

How self-exclusion works at jitbujj:

• Navigate to Account Settings → Responsible Gaming → Self-Exclusion in your jitbujj dashboard, or contact our support team at support@jitbujj with the subject line "Self-Exclusion Request".
• Choose your exclusion duration. For permanent exclusion, a confirmation step is required to ensure the decision is deliberate.
• Your account is suspended immediately upon confirmation. You will receive a confirmation email to your registered address.
• Any balance remaining in your account at the point of self-exclusion will be returned to your registered bKash, Nagad, or Rocket wallet within 5 business days.
• You will be removed from all marketing lists with immediate effect. jitbujj will not send you promotional offers for the entire duration of your exclusion.
• Attempts to create a new account during a self-exclusion period will be detected and blocked. If you believe a new account has been created in error, contact us immediately.

At the end of a time-limited self-exclusion period, your account will not be automatically reactivated. You must contact our support team to request reinstatement, and a mandatory 7-day reflection period will be applied before access is restored. This final step ensures that returning to jitbujj is a considered, deliberate decision.

Getting Help & Support

You do not have to manage gambling-related concerns alone. Whether you are looking for practical tools to limit your play, need someone to talk to about your habits, or are seeking professional support for problem gambling, help is available — and reaching out is a sign of strength, not weakness.

What our support team can help you with:

• Activating deposit limits, loss limits, or session time limits on your account.
• Initiating a time-out or cool-off period of any duration.
• Starting the self-exclusion process and guiding you through the confirmation steps.
• Providing a confidential, non-judgmental conversation about your gambling habits.
• Processing early withdrawal of your account balance when a self-exclusion is activated.
• Reporting suspected underage gambling or a compromised account belonging to a minor.
• Answering questions about any aspect of this Responsible Gaming policy.

Remember: jitbujj is an entertainment platform. Gambling should never be viewed as a way to earn income, solve financial difficulties, or cope with emotional distress. If gambling has stopped being fun, that is a clear signal to pause, use our tools, and seek support. We are here to help — without judgment, without delay.